Support Medewerker - monaliro.com

About monaliro

At monaliro, we build secure, high-availability platforms that power the connected adult space. Our technology covers everything from advanced content safety tools to global fan engagement systems. One of our flagship platforms is F2F.com, a creator-first community where safety, transparency and scale come together.

About F2F.com

F2F.com is a rapidly growing tech scale-up, active since 2022, redefining how creators and fans connect worldwide. Behind the scenes, this means tackling complex challenges: scaling a high-traffic platform, ensuring content safety with advanced screening and building privacy-first tools that balance compliance with user freedom.

About the role

As a Support Medewerker, you will be on the front lines, supporting our creators and fans. Your focus will be on ensuring **quality, safety, and reliability** of the platform.

You'll handle a variety of issues, from account verification and payment questions to content reviews, ensuring a smooth and positive experience for all users.

What you bring

Excellent communication skills, both written and verbal.
A proactive and problem-solving mindset.
Empathy and patience to assist users with diverse needs.
Ability to work independently and as part of a team.
Prior experience in customer support or a related field is a plus.

What we offer

A competitive salary and excellent secondary benefits.
24 vacation days.
Fully paid pension plan.
Free lunch at the office.
NS Business Card.
Flexible working hours and hybrid work options.
Personal development budget of €1,000 per year.
Gym subscription via ClassPass or a venue of your choice.
Lease-a-bike scheme.
A small, high-trust team that values collaboration and innovation.
The chance to work on a fast-growing global platform.
An environment where speed, creativity, and learning go hand in hand.
An inclusive culture where your ideas and expertise truly count.

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